Refund Policy
Refund Eligibility
We understand that technical issues may occasionally affect your viewing experience. If we are unable to resolve your issue within 48 hours, we will issue a full refund for any purchases made within 72 hours of your original transaction.
For purchases made beyond the 72-hour window, refunds will be prorated based on the subscription duration already used.
Refund Exceptions
We offer a trial subscription to help you make an informed decision. As such, refunds will not be granted for the following reasons:
Dissatisfaction with channel lineup or performance
Issues during device setup (our support team is available to assist with setup)
Problems outside our control, such as:
Internet connectivity issues
Server maintenance interruptions
That said, we are committed to resolving any service-related issues to ensure you have the best possible experience.
How to Submit a Refund Request
To request a refund:
Contact us via WhatsApp or email.
Include your transaction order ID in the subject line, titled:
“Refund Request”In the body of your message, provide:
A detailed description of the issue
The reason for your refund request
We may request additional details or documentation to better assist you. Our team is dedicated to working with you to find a satisfactory solution.
